Turning ordinary experiences into extraordinary ones.
For You, Your Business and Your Clients.
Who Works With Me
Coaches, entrepreneurs and business owners who need help running their businesses.
Especially those who want to improve experiences for themselves and/or their clients.
What can I help you with?
Online Business Management
Customer Experience Strategy
Customer Experience Management
Webinar Experience Management
Event Experience Management
Why work with me?
I have worked in a variety of industries, with multinational companies, national tourist boards, small and medium enterprises as well as with one man / woman show entrepreneurs so I understand that business is business, and yet…
It doesn’t have to be heartless or cold.
Actually, the more human it gets, the more satisfactory it is for everyone. For the business owner, the employee, the customer, the bottom line.
My work could easily be described as professionalism with humanity.
Because I’ve seen time and time again that if done heartlessly…
It is easy to turn any experience into a bad one. All that’s needed is doing less, caring less, being indifferent or simply just not be willing to help.
Often, bad experiences can be improved by taking simple actions: listening, providing additional information, saying kind words, offering a helping hand.
With the right focus and intention, it is possible to turn average experiences into extraordinary ones.
And that’s what I choose to focus on in my life and business:
TURNING ORDINARY EXPERIENCES INTO EXTRAORDINARY ONES.
FOR YOU, YOUR BUSINESS AND YOUR CLIENTS.
(AND FOR MYSELF.)
Testimonials & Featured Clients
“Jana was helping us with various projects for Coworking Bansko, including creating a Guide to Bansko and with various events. She is a skilled writer, researcher and coordinator and brings each project to a successful conclusion.”
“Jana did an excellent job as a community manager for Digital Nomad Kit's student support group. She was efficient, helpful to all members and took the time to craft thoughtful feedback. She organized social events for the community and maintained a positive and fun demeanour, keeping everyone engaged. I can recommend her highly for any social media position."
“It was a pleasure working with Jana. She has an extremely professional and enthusiastic approach to her work. Her attention to detail and ability to multi-task were a great addition to our team."
“Jana provided me great value with her services. She is really professional, punctual and thinks with you.”
“Jana is an amazing person to work with! Her positive energy, her angle towards tasks she faces and her winning 'let me see what I can do' attitude are a success in itself. She sees the greater picture and is on tasks until an outcome is achieved. I can highly recommend her!"
“Jana's expertise lies not just in being able to deliver against objectives, but to understand at a deeper level what is needed to ensure the foundations of the tasks we worked through were thoroughly covered. Jana helped through a particularly difficult period of planning and organisation and I'm not sure I could have done it without her."
"Jana's always positive and professional attitude has been highly appreciated not only within the company but also by clients and our business partners and experts!”
"When I worked with Jana I was in the process of launching a live challenge on Facebook and hadn’t realised just how much work was involved! Jana helped me make the experience easier for everyone involved in the challenge, finding ways to reduce my workload while improving the onboarding process for my clients. If you recognise the importance of providing a great customer experience in support of your brand, I’d highly recommend working with Jana.”
Meg Ward, Value & Visibility Coach
"When Jana first joined, I didn't have a clear vision of what her job role would be - just that we needed help organising some of our engagements. Jana embraced this like a true professional and, several months down the road I'm pleased to say that the business and engagement process is much more streamlined. She's now an integral part of the team as well as a trusted advisor. Overall I couldn't recommend Jana enough and thank her for a job well done."
James Cross, Founder @ Colibri Digital